Refunds and Returns


We stand behind the quality of our tools. If a tool is found to be faulty or damaged in transit, we will verify the issue with you, and offer a refund or exchange when the problem is brought to our attention within 30 days from purchase. If problems arise outside of this period this policy will apply at our discretion. Where a refund or exchange is agreed upon, we will mail you a paid addressed bag to return your items, verify their condition once we receive them, and then process a refund or mail the new item.

If a tool is purchased as a present or the purchaser changes their mind, we will exchange for stock of equal value or store credit when we are contacted within 2 weeks of the purchase. We ask that the customer covers the cost of shipping in these instances. We will take a payment for shipping over the phone, send you a paid addressed envelope, verify the goods' condition once we receive them, and then mail the new item.

If a tool is damaged through improper use, we encourage you to contact us. We may not be able to exchange the tool, but may be able to offer advice on technique or recommend a more appropriate tool. Where possible, we encourage our cutomers to ask us questions about our tools' use before they purchase them. We can be contacted at info@japanesetools.com.au or 02 9527 3870.

Sorry, we can't exchange gift cards.