#8000 Cerax Waterstone by Suehiro

We Are Back in the Shop

Our premises are 29 Production Ave, Kogarah NSW 2217

If you have any questions regarding our products or you would like to enquire about an order, please get in touch via one of the following options.

Call our office:

02 9527 3870

+61 2 9527 3870 (from outside Australia)

Email us for all your general enquiries at:

info@japanesetools.com.au

For all your enquiries in relation to placing an order, an existing order, status of delivery, tracking, etc.:

orders@japanesetools.com.au 

At JTA we are proud of our order turnaround times and work hard to ensure the best possible service. Our shipping policy has been developed to provide a fast, safe and environmentally sustainable shopping experience for all of our customers.

We are NOT a drop-shipping company and hold all of our stock in Sydney. We dispatch every weekday, and we are usually able to dispatch orders received before 12pm on the same day. If you urgently require your purchase to be dispatched on the day you order it we suggest that you call us or be sure to select express shipping at checkout to ensure we prioritise your parcel.

Shipping Charges:

We have revised our logistics systems to offer the best possible postage price to our customers. All prices are in $AUD. Dispatch within 24hrs of purchase. 

Within Australia:

Regular Post: $9.00, tracking number emailed to you at dispatch

Express Post: $15.50, tracking number emailed to you at dispatch

Within New Zealand:

We are now able to offer our New Zealand customers $15 flat-rate shipping on orders under 2kg.  For orders heavier than 2kg the following rates apply:

<2kg: $15

3kg: $24

4kg: $28

5kg: $32

Prices to Canada and US:

 Express Courier International:

Estimated Delivery Time - 3-5 Business Days (to metro areas of major cities)

Flat Rate - AU$30 on orders up to 2kg (4.4lbs)

For orders over this weight:

<3kg: $56

<4kg: $63.40

<5kg: $70.75

For orders over 5kg in weight, please email us at info@japanesetools.com.au

Prices for all other international orders are calculated at checkout according to Australia Post’s standard rates.

Delivery Times:

From the date of dispatch we expect the following delivery times within Australia:

Regular Post: Within 3-5 business days (metro areas) or 4-8 business days (remote areas)

Express Post: 1-2 business days (metro areas) or 2-4 business days (remote areas)

Plastic-free Policy:

Japanese Tools Australia is an environmentally conscious company and we endeavour to eliminate plastics in as many parts of our business as possible. Your purchase will be shipped in recyclable non-plastic materials, and we re-use cardboard and paper wherever possible in our shipping process.

Exceptions to plastic-free policy:

Unfortunately, we are required to dispatch some express items in pre-paid satchels and in such circumstances we have no choice but to use a plastic satchel. Please keep in mind these satchels are 100% recyclable. Our suppliers also use plastic in their packaging of some products, and we do not remove these protective measures before shipping. We are considering strategies to eliminate these two remaining sources of plastic in our shipping process. As many of our items are hand-made, they do not arrive to us or to you with extraneous packaging, though this is not the case for all of our products.

Breakage in shipping policy:

We pack our shipments in specialised materials to ensure that our customers find them in the same condition that we send them. If you receive your products in a damaged condition, please email orders@japanesetools.com.au with your order number and photos of the condition of the products within a week of collection. If an item is deemed to have been damaged in transit we will replace it with like kind at no extra shipping cost to the customer.

If you are unhappy with the condition of your product and it has not been damaged in transit, please refer to our returns and exchanges policy.